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Struggling To Keep Up With The Volume Of Calls At Your Dallas Business? What Are Your Options

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Dallas City Manager A.C. Gonzalez takes phone calls in his office following the announcement of his resignation at City Hall in Dallas on Monday, May 30, 2016. Gonzalez intends to quit effective January, and told City Council members of his decision Monday. (Rose Baca/The Dallas Morning News)

If your small business is growing more quickly than you can handle, you may be anxious to expand your hiring and bring more hands on board to assist you with the various day-to-day tasks that keep your business running. However, the process of soliciting and screening resumes for a receptionist position can be a lengthy one — particularly if you don’t already have a receptionist or staff member to manage the application and interview process. Often, the best way to quickly get the assistance you need and put a professional face (or at least voice) on your business is to engage a virtual receptionist. Read on to learn more about how utilizing the services of a virtual receptionist Dallas can help your business continue to grow and thrive.

What services does a virtual receptionist offer?

In most cases, you’ll have plenty of flexibility in choosing the scope of your virtual receptionist services — allowing you to choose a full-service model or a more scaled-down one.

At the most basic level, virtual receptionists are able to route and screen calls to your business and take messages. Advanced virtual receptionist services may be able to take on more of a customer service role, processing customer complaints or questions or putting calls in “triage” and forwarding to you only those that need immediate or personal attention (like calls from vendors) rather than calls about your hours of operation or other more minor matters.   

This service can prevent callers from being immediately routed to voice mail when you or one of your employees happens to be away from the phone, which can often be a turn-off to potential customers and clients. You’ll also be able to have your phones staffed during non-business hours or even on the weekends without giving up your free time or remaining tethered to an “electronic leash.”   

How can you decide whether this service is a good investment for your business?

When your business is swamped (in a good way) and you’re putting in long hours just to try to keep up, the thought of performing a cost-benefit analysis or tracking the amount of time you spend on administrative tasks to determine whether you can afford a virtual receptionist Dallas may seem overwhelming.

Often, the best option is simply to try this service out for a week or two and see how much value it can provide to your business and your work-life balance. After all, contracting with a virtual receptionist company provides you with much more flexibility than hiring an additional employee, particularly if you do later decide to scale down the services you’re seeking.

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